Refund policy

Lenus Jewels – Custom Jewelry

At Lenus Jewels, every piece of jewelry is specially designed and handcrafted according to our customers' individual preferences. Because each product is custom-made, we maintain a strict return and exchange policy.

Return Eligibility

All custom-made and personalized jewelry sales are final.

We do not accept returns or exchanges for:

  • Custom pendants, chains, rings, bracelets, and other personalized jewelry.

  • Products made according to customer-approved designs or CAD models.

  • Jewelry customized with names, initials, logos, sizes, or special specifications.

  • Change of mind after placing an order.

  • Incorrect sizes or specifications provided or approved by the customer.

Order Cancellation

Once the design process, CAD work, or production has started, orders cannot be canceled or refunded due to a change of mind.

Cancellation requests submitted before work begins will be reviewed individually.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery, whenever possible.

Please provide your order number, clear photos or videos, and a brief description of the issue.

After reviewing the issue, we may offer a repair, replacement, or refund, as appropriate.

Design Approval

Customers are responsible for carefully reviewing and approving their CAD designs, measurements, spelling, and other customization details before production.

Once a design is approved and production begins, changes may not be possible, and additional charges may apply.

Refund Policy

As our jewelry is custom-manufactured, we do not provide refunds for change-of-mind requests after production has started.

Refunds may be issued if:

  • We are unable to fulfill the order.

  • A confirmed manufacturing defect cannot be reasonably resolved.

  • A refund is required under applicable consumer protection laws.

Approved refunds will generally be processed within 5–10 business days, depending on the payment provider.

Return Shipping

For approved returns involving verified manufacturing defects or incorrect products, Lenus Jewels will cover reasonable return shipping costs.

Shipping costs for other approved requests may be the customer's responsibility.

Contact Us

For any order-related concerns, please contact our customer support team.

Email: care@lenusjewels.com
Website: https://lenusjewels.com

Lenus Jewels is operated by Lenus Jewels LLC.

We are committed to delivering high-quality custom jewelry made with precision, care, and craftsmanship.

Note: Nothing in this policy limits customers' rights under applicable consumer protection laws.